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The key to running a successful project is to use people and time efficiently. RPA, which is used to increase productivity and efficiency, is becoming more common every day. What exactly is RPA (robotic process automation)? What are the most important benefits? What are some common uses?

Posted by Saportif Technology on

What is RPA?

Basically robotic process automation aka RPA is generally used for profusely repetitive, time-consuming tasks that do not require complex decision making. As can be easily understood, this is exactly what process automation means. The “robot” in RPA represents the software that does this job. This software can handle most human tasks faster without fatigue and almost error-free. In this way, software can handle a lot of work done in the field of IT, and thus we gain time and manpower. We can direct them to different areas and manage our business more efficiently. Although it can handle some human tasks, RPA should not be confused with artificial intelligence. Because RPA does simpler tasks than AI. The difference between machine learning and RPA is that RPA does not have built-in intelligence in it.

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”

-Bill Gates

RPA & Saportif Technology

As the need for automation grows throughout business and IT operations, automating processes is getting more and more crucial. Moving toward increased automation should begin with simple, measurable projects that you can subsequently scale and optimize for other processes and areas of your company.

In collabration with Saportif Technology, you can automate mundane, daily workflows, broaden your ability to innovate at unprecedented speed and agility. Get started on your automation journey today with Saportif Technology.

So what benefits can RPA bring us? Why should we use it?

Leslie Willcocks stated in an interview that businesses that switch to RPA receive a return on investment of 30 to 200 percent in the first year. However, Willcocks draws attention to the labor gained in the long run rather than financial returns. RPA systems. RPA systems also benefit employees. It relieves employees from work stress by taking time-consuming, tiring and tedious work off them.

“RPA is a promising new development in business automation that offers a potential ROI of 30–200 percent—in the first year”. 

-McKinsey White Paper: The next acronym you need to know about: RPA

So where is RPA used?

Customer services

I'm sure all of you have used customer service at least once in your life. Pressing those numbers, which can sometimes be frustrating, that allows calls to reach the necessary departments according to their urgency.  Although it may seem insignificant, this simple system diverts calls almost like a traffic cop who controls the traffic.


Managing payrolls is the job of HR, and a lot of data needs to be entered, such as working hours, taxes and off-days. By automating these jobs with RPA, we save a lot of time and minimize the possibility of entering incorrect data.

Order processing and shipment scheduling

Tasks like address verification, shipment scheduling and updating inventory needs a lot of data entry. The use of RPA ensures that these tasks are handled in the most efficient way and reduces the error to zero and saves time by taking the data entry task from the employees.


In summary, the use of RPA providing customer support ,order processing,  payroll management and such more workplaces, will become more common and predominant as we get more digitalised. It specifies a method for dealing with interactions, extracting data, and following a set of workflows while serving human customers without the need for human intervention.