Human resources can be defined as the department that determines the employee profile of a company, conducts the recruitment processes, ensures the adaptation of selected candidates to the company, measures employee satisfaction, in short, responsible for the performance and efficiency of the personnel.
Digitalization has started in the HR department, which is the most distant branch of the business world. By the help of artificial intelligence; HR jobs such as recruitment, performance evaluations, training and orientation processes, career management and coaching are managed much more efficiently than the old traditional methods, both financially and in terms of time.
Recruitment Processes with Artificial Intelligence
Artificial intelligence first stepped into the recruitment process with filters. Thanks to the simple filtering algorithms, the candidates were separated according to the criteria determined within seconds (graduation school, job and industry experience, overseas experience, etc.)
Perhaps the most advanced level of filtering systems is Talent Rediscovery (talent re-discovery) algorithms created by Restless Bandit. Reckless Bandit is a company that aims to offer the most suitable candidate to companies by using advanced filtering algorithms. By the help of filtering algorithms, it constantly monitors a company's application tracking system to find resumes matching the companies' current positions.
Artificial Intelligence in the Interview
The real benefit of artificial intelligence begin to appear at the interview stage. Chatbots created by artificial intelligence algorithms are now being used in interviews. If we need to define the chatbot, we can say that it is a piece of software that communicates with the person usually over a specific scenario, asks questions and continues to talk according to the answers they receive. In fact, it can be called a kind of undeveloped virtual assistant.
One of these chatbots designed for business meetings is Mya. Created by Mya Systems, a San Francisco-based start-up company, Mya starts an online chat with job applicants and conducts a small conversation that measures whether the candidates are at the desired level. After the speech is over, it sends a scorecard and transcript about the candidate to the application tracking system. If a candidate has managed to impress Mya, this time Mya arranges a human interview and informs human resources staff.
Orientation Processes with Artificial Intelligence
With artificial intelligence applications, different orientation programs were started to be created for each position in the company. In this way, new recruits are not filled with unnecessary information, and HR personnel do not waste time. Ernst & Young consulting firm uses a similar technology. The brand, which has 250,000 employees worldwide, has launched a mobile application called "Onboarding Buddy" for new starters. For example, it's your first day at work and you see that you don't have a computer at your desk. You can open the application and ask "Who should I contact to get my laptop?" To the chatbot programmed with artificial intelligence. The app doesn't just tell you who to talk to. He sends his extension number, e-mail address, photo, and even an internal map showing how to reach him.
Trainings and Performance Evaluations with AI
As each employee is more prone to different areas, the areas where they are weak vary from employee to employee. This reveals that every employee is different, the area to be addressed and the weaknesses to be addressed.
The required training will be personalized by evaluating the performance of each employee separately with artificial intelligence algorithms. In this way, it is said that the issue that each employee is missing will be determined separately and the training to be given will be shaped according to the employee. It seems that the period of gathering the employees in the office to the meeting room and giving the same training to everyone with the same methods will gradually be left behind.
By the help of artificial intelligence technologies, developments are taking place in subjects under the responsibility of human resources such as recruitment and firing, orientations, employee performance evaluations, workplace satisfaction, promotion, premium and promotion. But for all of these, it is a fact that they are still at the beginning level. As the studies on artificial intelligence increase, there will continue to be progress in the field of human resources.